FAQ – My Little Swimmer

FAQ

I see that you have a policy of at least 24 hours cancellation prior to the reserved class. Does this apply under all circumstances, even if my child is sick?

Yes. There are no exceptions to the cancellations policy. We understand that things happen in life, however other students need enough notice to reserve the class.

Another parent was rude and abusive to me about my crying child. How should I handle this?

We do not tolerate bullying, rudeness, or abuse from one parent or child to another. The abusive parent or child will be immediately terminated from our program.

Can we hire one of your instructors as a life guard for a party at our home?

No. Our amazing insturctors work very hard and deserve time off to relax on their days and times off.

Can I buy a package of lessons and split it between my two children?

Yes. This option provides a built in sibling discount.

I can't afford lessons for my child. Can I attend for free?

No. Unless a parent shows that they value the instructors time, little respect is shown and the effort to learn is lost. There are facilities available where less costly instruction is available such as the YMCA.

Do you provide one free lesson to try out the program?

No, however we offer a single lesson for purchase . We also provide a small package of 5 lessons for those people who are reluctant or not sure if their child is ready to learn. We do however recommend that you start swim lessons by two years old regardless of whether it is with our school or another facility strictly for the safety of your child.

Can we arrange for you to teach at our home?

No. Unfortunately, we are unable to provide lessons at other people’s homes as we are very heavily booked at our own facility.

Can my baby use a disposable swim diaper?

No. We require a reusable, washable baby swim diaper available at any store that sells baby gear and clothing.

What if my child is afraid and crys a lot?

If your child is very fearful we recommend private lessons to begin training until they are comfortable enough to join a class.

What do I need to bring to class?

You will need a swim suit, towel, and dry clothes to change into. Children who are not potty trained must also wear a baby swim diaper, (a waterproof, washable, reusable diaper available at any store that sells baby gear and clothing).

Do you have lessons for adults?

Yes. Adults can schedule lessons in any available private lesson spot

What happens if it rains?

We hold classes during rain storms unless there is also thunder and lightning.

Is it an outdoor pool?

Yes. It is a heated, saltwater outdoor pool at a private residence.

Is this private home?

Yes. We like to refer to our swim school as a boutique swim school in a family friendly environment. There is plenty of space for siblings and students to play before and after their lessons without the muggy chlorine smelling atmosphere of a commercial indoor pool.

Do we need goggles?

Googles are a personal preference. If your child feels more comfortable wearing googles, by all means use them.

Is the pool shaded?

Yes. There are both shaded and sunny areas.

HEATED SALTWATER POOL OPEN-APRIL - SEPTEMBER

HEATED SALTWATER POOL OPEN-APRIL - SEPTEMBER

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